Monday Morning Motivation

Important News For Every Customer

Service Person Who’s Ever Wanted More

Motivation, Encouragement and Support!

Because you’ll never get all you need from your boss.

It’s true!

No matter how good (or bad) your manager is, they can’t possibly give you all you need to motivate you to take great care of your customers.
You have to take charge of that.

So what’s the news?

Now there’s a simple, dirt cheap, guaranteed way to make your job a whole lot easier. All it takes is a shift in where you focus your attention.

Monday Morning Motivation

Helps you make that shift by jump-starting your week with
JoAnna Brandi, the “Customer Care Lady.”

Based on the insights from her first book "Winning at Customer Retention, 101 Ways to Keep 'em Happy, Keep 'em Loyal and Keep 'em Coming Back," she’s developed a short, easy way to keep you energized by helping you focus on a single customer relationship building concept:

The more you master customer relationship management skills, the more confident and in control of the customer interaction you become. The more in control you are, the less stress you’ll experience and the more you’ll enjoy your job.

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"I work for one of the largest banks in the U.S. and deal with demanding corporations daily. In the past, the grind has really gotten to me and when my confidence is sapped, my customers and even my family members feel the negative effects. With Monday Morning Motivation I’m turning all that around. JoAnna Brandi’s words are wise and her suggestions are do-able. As I practice what she teaches, I find that her simple suggestions have far-reaching, positive results. I can’t thank her enough." ~M. LoGiudice

Sign me up right now!

Jumpstart Your Week With JoAnna!

Start your week out with a burst of energy by putting your focus where it belongs – right on the customer. Every Monday morning (or whatever day your work week begins) get a short motivational email message designed especially to “rev up” your passion for delivering what JoAnna refers to as “Exquisite Customer Care.”

By routinely pumping you up to be and do your best,

JoAnna will teach you how to:

* Decrease the stresses commonly experienced by customer service providers

* Feel consistently motivated

* Learn how positive self-talk can impact your attitude & actions

* Experience a dramatic rise in your self-confidence

* Create consistently positive customer experiences

How does it work?

Insight

"Self-Talk"

Idea Generator

Once a week, JoAnna, a masterful motivator, sends you:

a short and sweet customer INSIGHT
a few lines of “SELF-TALK” to get your brain focused, and
an IDEA generating question to stimulate your thinking about the insight all week long.

Print out and review the message every day for a week and stimulate your brain to look for ways to apply the insight in all your interactions. You’ll be amazed at how spending a few brief moments at the beginning of your work week setting your INTENTION and FOCUS will positively impact your feelings and experiences on the job!

It’s a simple, effective process for keeping yourself motivated.

That’s not the best part – the best part is that Monday Morning Motivation affordable for everyone: It’s only $14.95 for three months of motivation!

You don’t have to go to your boss for permission for this one, it’s less than you’d pay for dinner at the diner and when you use it (that’s the only catch – you have to use it to reap the benefits).

For $14.95, you get 12 weeks of motivation, focus, energy and attention.

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"As a freelance entrepreneur in today’s competitive economy, I can’t afford to lose my mojo or my customers. JoAnna Brandi’s Monday Morning Motivation helps me stay at the top of my game by shifting my perspective from ‘what’s stressful’ to ‘what’s possible,’ and encouraging me to act upon that new perspective. Following her advice has completely changed the way I think and do business for the better. Thank you!" ~T. Paradiso

Sign me up right now!

Let JoAnna Brandi, the Customer Care Lady, help you focus on what you can control in your work life and in your customer relationships. Let her give you the little extra motivation, encouragement and support you need to make your job easier, fun and more fulfilling.

PS - When more than one member of a team signs up for Monday Morning Motivation, the power of the process is magnified and can be used to create real and lasting change in the way your company delivers service to the customers. Group discounts are available for enrollments of 25 people or more.

Sign me up right now!

Need a little more info? Read the introduction before you buy.

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www.customercarecoach.com

JoAnna Brandi & Company, Inc.
7491 North Federal Highway • C-5, #304
Boca Raton, FL 33487-1658
(561) 279-0027 • Fax (561) 279-9400
© 2006 JoAnna Brandi