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Customer service training programs and consulting for relationship management, customer satisfaction, loyalty and happiness.
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Inspirational, Motivational and Provocative!

  “She rocks!”  “Her energy is better than a second cup of coffee"

Have JoAnna speak at your next event, she’ll get your team excited, energized and enthusiastic about taking care of the customers, no matter what department they’re in. She works with ease with top execs, middle managers and front line service providers. Let her customize a keynote, half day or full day presentation to meet your unique needs. She’ll stimulate new conversations and rock you out of complacency. 

"Wow! I invited JoAnna Brandi to be the luncheon speaker at our Business Mailer's Co-op Conference as a 'value-add' opportunity for our clients. I knew she was exactly the right person to ignite their passion for creating what she calls 'exquisite experiences' for their clients - and that by putting her advice into action they had the opportunity to beef up their bottom lines.

Ever a visionary, JoAnna explored customer service from a refreshing new perspective in her talk, 'What's Love Got To Do With It?' She connected the dots between service providers, customers and profits in a whole new way that built a powerful case for infusing the workplace with 'care.' My clients left her talk feeling wowed, inspired, and ready to return to their companies with a powerfully positive attitude. They really understand the difference they can make in the lives of their customers and co-workers - and how that difference creates the kind of loyalty that generates sustainable profits."

Ralph Drybrough, CEO
Merit Direct


Hear what client Chris Cotnoir of Financial Times and  Conference Producer Cinda Daly has to say about JoAnna’s performances.
(For best sound quality pause or finish the above video before clicking on the links below.)
Chris Cotnoir
Cinda Daly

 

 

 

 

  Friday,
July 30, 2010

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