Customers count on us to be able to deal with them skillfully - even when they are upset. And because you are a professional, you need to be highly skilled in handling them. Here's a process you can use to deal with upset or angry customers. Practice it often. Make sure everyone in the company knows how to use it. Think of it as your "emergency response" system. If you are calm and able to respond rather than react, you'll not only calm the customer, you'll keep the customer. Customers who have had a problem with a company, and had their problem solved on the spot by a caring, competent professional are more likely to become a loyal customer than one who has never had a problem. Enter your information below to receive your FREE POSTER "Nine Easy Steps for Dealing with Upset Customers" As a special BONUS  you will be receiving JoAnna Brandi's Customer Care Tip

E-Mail Address:*   First Name:*           Last Name:*          *Denotes required field.

_______________________________________________  (NOTE: The E-mail address we use to deliver the Customer Care Tip is: joannabrandi@customercarecoach.com Please modify your e-mail filters to allow delivery of this address, or notify your Information Technology Department to accept this address.) (We will not rent, sell or exchange your name. We reserve the right, from time to time, to email your name with offers directly from JoAnna Brandi & Company that relate to your interest in Customer Care.)

_______________________________________________  JoAnna Brandi & Company, Inc. C-5, #304  • 7491 North Federal Highway • Boca Raton, FL 33487-1658 (561) 279-0027  www.customercarecoach.com