Don't see the green button? Click here to upgrade your Flash Plugin
JOANNA BRANDI
BIOGRAPHICAL INFORMATION
JoAnna Brandi is the Publisher of The Customer Care Coach®. A weekly self study e-mail leadership training program in the "The Art and Science of Exquisite Customer Care" and “Monday Morning Motivation.”
President of JoAnna Brandi & Company since 1990, she is a consultant, a public speaker and the author of two books on customer loyalty, Winning At Customer Retention, 101 Ways to Keep ‘em Happy, Keep ‘em Loyal and Keep ‘em Coming Back and Building Customer Loyalty- 21 Essential Elements in Action as well as a gift book on positive thinking 54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World.
She is a contributing author to Best Practices in Customer Service and the Inc. Complete Guide to Superior Customer Service. She has served on the adjunct faculties of the University of Wisconsin (Madison) and the Graduate School of Banking; she has served on the founding faculty of EwomenNetwork.com.
She is a graduate of Dr. Martin Seligman’s Authentic Happiness Coaching program – one of only 1000 trained worldwide, and is a founding member of the Positive Workplace International. She is currently working on a book, The Feel-Good-At-Work-FactorTM with a member of the group.
She is certified in Neuro Linguistics, The Art of Empowerment, and has studied Applied Creative Thinking as well Applied Positive Psychology. Her FREE bi-weekly newsletter delivers insight and wisdom on creating positive, customer caring cultures to thousands of people worldwide for the last 14 years.
JoAnna serves a diverse group of clients in a number of different capacities, in large companies and small alike. Working as a resource for TEC/Vistage, an international organization of CEOs for close to 12 years, JoAnna has coached, consulted and served as the “Chief Inspiration Officer” for CEOs and their key executives nationwide. She is a popular speaker at conferences all over North America.
In her workshops and keynotes she motivates entire organizations to get passionate about customers and raise their “Positivity Ratios” at the same time. She uses email, telephone classes and video to keep her inspiring message and practical how-to’s in the forefront of minds of the leaders and customer facing employees. She specializes in creating more positive, strengths based workplaces where employees are motivated and customers are happy and loyal.
Her clients include:
Motorola, Citibank, IBM, NationsBank, Fiserve, Hammacher Schlemmer, PHH Vehicle Management, Wausau Financial Systems, Boston Private Banking, CMP Media, P&O Containers, Meredith Publishing, Hunter Douglas Window Fashions, Goodwill, Bank of America, Liberty Travel, Pivotal Systems, Duncan Aviation, Wells Fargo, Aquatech, Lakewood Publications MCI, GTE, UPS, PJM Interconnection, Midwest ISO, Hewlett- Packard, Alliance Laundry Systems, Noteworld, Hadassah, Master Pools Guild, Uline, Presgar, Northern Tool and Equipment, Northern Safety, Financial Times, Merit Direct, Smith’s Food & Drug, Make-A-Wish Foundation, Crowe Horwath, Timbar Packaging, Girl Scouts, National Business Furniture Carr, Riggs & Ingram, Western Union…. among many others.
Half the Money
Half the Time Call NOW! 561-279-0027 Reserve your
six week session
JoAnna's Blog
Romance Customers
Build Relationships
Send Out Cards
Get Motivated
Come Monday morning, do you have a hard time getting started, a tough time getting focused at the job at hand?
If so,
GET YOUR MOJO MOVIN'! Get 12 weeks of
MOJO MOVIN' MOTIVATION
for only $14.95
Shopping Cart
Member Sign In
Contact Us
