JOANNA BRANDI
BIOGRAPHICAL INFORMATION
JoAnna Brandi, often known as the Customer Care Lady has been termed a “high priestess” of Customer Care. She has been in business since 1990 helping to create more Positive Customer-Caring companies that Thrive, where the employees are motivated, the customers are loyal, and the competitors are nervous. Her lively, enthusiastic and energetic style of teaching encourages people to find and use their “inner game” of caring and connecting to others.
JoAnna has motivated, inspired and trained tens of thousands of people worldwide to care for their customers more consciously, more positively, more competently and with more care. She has designed and facilitated processes that have changed corporate cultures, saved hundreds of thousands of dollars, increased profitability, and sparked creative ideas for building both customer and employee loyalty.
She is the Publisher of the Customer Care Coach® a weekly self-study customer care leadership training program. The “Coach” teaches the "The Art and Science of Exquisite Customer Care" to companies of all sizes, in all industries. She is the creator of Monday Morning Motivation – Positive Self-Talk for People Who Care About Customers.
JoAnna is a consultant and well regarded public speaker. She has been named Inc. Magazine’s #1 Speaker at the Customer Service Strategy Conference, and the Business Direct Marketing Conference. She is the author of two books on customer loyalty, Winning At Customer Retention, 101 Ways to Keep ‘em Happy, Keep ‘em Loyal and Keep ‘em Coming Back and Building Customer Loyalty- 21 Essential Elements in Action as well as a gift book on positive thinking 54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World. She is currently working on new book, The Feel-Good-at-Work Factor(sm).
She is a contributing author to Best Practices in Customer Service and the Inc. Magazine Complete Guide to Superior Customer Service. She has served on the adjunct faculties of the University of Wisconsin (Madison) and the Graduate School of Banking; she has served on the founding faculty of EwomenNetwork.com. She serves as an “ask the expert” for Customer Service Advantage, Cincom Systems and is an 11 year veteran of Jim Blasingame, Small Business Advocate’s “Brain Trust.”
She is a graduate of Dr. Martin Seligman’s Authentic Happiness Coaching program – one of only 1000 trained worldwide, and is part of the Founders Group of the International Forum of the Positive Workplace Alliance where she studies and masterminds with other happiness coaches.
She is certified in Neuro Linguistics, The Art of Empowerment, and has studied Applied Creative Thinking as well Positive Psychology. Her FREE bi-weekly letter on Customer Caring is distributed to thousands of people worldwide the last 12 years.
JoAnna serves a diverse group of clients in a number of different capacities, in large companies and small alike. Working as a resource for TEC/Vistage, an international organization of CEOs for over ten years, JoAnna has coached, consulted and served as the “Chief Inspiration Officer” for CEOs and their key executives nationwide.
She motivates entire organizations to get passionate about customers and uses both email and telephone classes to keep her inspiring message and practical how-to’s in the forefront of minds of the leaders and the customer facing employees. JoAnna focuses on both employee and customer happiness, knowing that one does follow the other straight to increased profitability.
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