Introducing the EXTRAS...
In addition to the twenty-minute lesson and coaching session, each Email contains links back to the "Members Only" section of www.customercarecoach.com where you'll find your weeklyExtras.
Extras include:
Teachable Moments
Here we point you in the right direction to find spontaneous opportunities to teach and use the experiences at hand to demonstrate the current customer caring principle. We'll teach you to seize teachable moments as they come along as a way to invite your staff members into the learning experience.
Survey Says
In this section we share great little tid-bits of information and factoids that support the bottom line benefits of what you're doing every day - building solid relationships with customers and others.
Overachiever's Corner
In case you are what we call an "Overachiever," this is the spot for you. If a particular week's lesson struck a cord or piqued your curiosity or left you wanting for just a little more, here it is: an extra boost to the week's lesson!
Stress Busters
Dealing with customers is stressful! Your ability to manage your own stress level and to assist the people that work for you in doing the same is key in being able to care for your customers. We'll help you build a "toolkit" that will not only serve to bust the stress in your professional life, but in your personal life as well. That's an extra bonus - just for you!
Just 4 Fun
Just 4 Fun is a place that you can "check into" now and again when you want to relieve stress, tickle your funny bone or just get a good belly laugh.
Recommended Reading and Resources
We are a community of learners and this is a monthly feature that points you in the right direction to learn even MORE.
Monthly Quizzes
At the end of each Topic (four weeks) you have the opportunity to test your comprehension and understanding of the lessons by taking a Quiz! We'll store your quizzes for you and after you have successfully completed all 12 of them, you will earn a Certificate of Completion.
And that's not all...
Extras also include:
A Glossary
Since many lessons may include unfamiliar terms, we keep track of less commonly known terms (and the words we make up) for you in the Glossary.
JoAnna Brandi's Customer Care Coach® helps you build a more Customer-caring company 12 different ways!
Whether it's through the website, the email, the extras or the Member community you will find VALUE everywhere you look. All this for an investment of only $498 a year! Less than $2 a day to help you keep your customers coming back! You'll make your investment back ten-fold if you keep even one customer from leaving!
How do I subscribe?
That's the easiest part. Just click here, or anywhere in the website you see a "Subscribe Now" button. If you want to look around first, you'll find that our public site is full of value too (and also a place where we ask for member input.) Enroll in Training
Not convinced?
Perhaps you already do a GREAT job of caring for customers. Perhaps you have done lots of training programs and read many books on the topic. If you aren't sure you need JoAnna Brandi's Customer Care Coach® to help improve your service -
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