Keynotes and Workshops An acclaimed and well-respected public speaker, JoAnna has been rated #1 at the Inc. Magazine Conference on Customer Service Strategies and #1 at the Business Direct Marketing Conference. She regularly gets rated in the TOP 10% of all speakers at the conferences where she presents. JoAnna's upbeat and humorous style has people saying things like "She's better than a second cup of coffee!" "Outstanding" "Fun." "Inspiring" If you have an event coming up JoAnna will kick off with passion, purpose and heart! Keynotes and Presentations 39 Ways to Keep 'em Happy, Keep 'em Loyal and Keep 'em Coming Back! JoAnna's most popular presentation! Get your pad and pencil ready for a workout, in this lively and energetic session where JoAnna presents dozens of rapid fire, practical and easy ideas for setting your company ablaze with customer consciousness! Become a "Customer-caring" company as you learn about the "Relationship Tripod" and the "Appreciating Cycle". Understand how to saturate the company with the voice of the customer, how to turn Moments of Truth into Moments of Magic. There's a "21 Ways to Keep 'em Happy" available too! This presentation is available in one hour, one and one half hour and three hour versions. It's the best one for a mixed group. Building Customer Loyalty: 21 Essential Elements Customer loyalty is tougher than ever to earn - and you'd better figure how to earn it before your competitor does. Building loyalty requires that you understand where loyalty comes from, and then figure out how and where you can build more of it. That's hard because so much of customer loyalty is emotionally based. This session, based on JoAnna's new book, "Building Customer Loyalty- 21 Essential Elements in Action" will help to de-mystify 21 of those essential emotional elements of building loyalty. This workshop marries theory and practice and gives you easy, inexpensive ways to focus your whole team on building customer loyalty in your organization. What's Love Got To Do With It? Keeping your customers and keeping them happy is essential to sustaining a healthy business. But building customer loyalty is tougher than ever. How do we create the kinds of relationships that last for a lifetime, that pay us back with feedback, positive word of mouth, referrals and more business? Customers have two sets of needs: business needs and emotional needs. Studies show that loyalty is inextricably connected to how well we serve those emotional needs. Learn some of the key questions you can ask yourself to create the kind of emotional attachment that will keep your customers bonded to your company for a lifetime. Doing the Basics Brilliantly This half-day overview of "The Art and Science of Exquisite Customer Care" includes the Foundation Principles, the Eleven Dimensions of quality customer care, Creating the Customer Care Strategy, Moments of Truth and Moments of Magic, Building the Team and Crafting the Culture. Leadership for a New Century Do customer-focused companies manage differently? You bet they do! They see and encourage leadership qualities in people at all levels of the organization. In this inspirational speech learn the seven secrets of successful leaders in the 21st century. If You're Not Romancing Your Customer, Who Is?sm Relationship management is a process. Learn how you can use it to build, maintain and sustain long-term relationships with your prospects and customers. JoAnna takes you step by step through a process that will marry your marketing with your relationship management for masterful results.  Workshops The Inner Game of Customer Care Peak performance service providers in today's fast-paced environment have a strong "inner game." Just like star athletes, they use mental skills as well as communication skills to perfect their relationships and prepare for the challenges of ever-changing customers. Find out what the "inner game" is and how you can play it to WIN. The Inner Game of Customer Care can be delivered as a one day or two day workshop. For a complete outline visit: The Inner Game of Customer Care Managing to THRIVE™ Old models of management won't work in this world of constant change. Learn what management and leadership means in a customer-focused environment and how to change your belief systems to become a 21st century leader. (One and two day versions available.) For a complete outline visit: Managing to THRIVE™ See more of JoAnna's services at her other website www.customerretention.com  For more information and to book an event call 561-279-0027 or write joanna@customercarecoach.com Learn About The Program Enroll Now See Program Outline Back to Home

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JoAnna Brandi & Company, Inc.
C-5, #304 • 7491 N. Federal Hwy.
Boca Raton, FL 33487-1658
(561) 279-0027 
  www.customercarecoach.com

Copyright 2002-2006, JoAnna Brandi & Company, Inc.