Tele-Classes Looking to kick off a Customer Care initiative inexpensively? We'll work with your team by phone to teach and inspire them to deliver higher levels of customer caring! It's the perfect compliment to the Customer Care Coach ®. We customize courses to your needs You can also use our Tele-Classes as an affordable alternative to classroom learning. You can have JoAnna Brandi personally coach the managers that are studying the Customer Care Coach ® For example, in just 90 minutes on your own telephone, JoAnna will teach you: The real difference between customer service and customer care Why your "real" job is "Relationship Manager" - no matter what the sign on your office door currently says How to build the bridge from customer satisfaction to customer loyalty The importance of an "emotional connection" with every customer How the "experience economy" impacts your business The key emotional elements that build long-lasting relationships Five ways to energize your team (and yourself!) to make a real difference! Tele-Classes last from 60-90 minutes and can be customized to your needs. Please call for more details 561-279-0027 or send us an email joanna@customercarecoach.com