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Customer service training programs and consulting for relationship management, customer satisfaction, loyalty and happiness.
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JoAnna Brandi & Company is value-driven. These are the values we choose to live by:

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 "When you are not practicing, remember, someone somewhere is practicing, and when you meet him he will win."

Ed Macauley,
basketball player.

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Books

JoAnna's books are all about taking care of customers, taking care of employees and taking care of you.
Quantity discounts available

 

Dare to Care Postcards

Customer “Romance” is an art. Today’s customers are faced with thousands of choices everyday, if you want them to remember you, you have to pay attention to the little details of relationship building over time. One of the ways to build customer relationship is through personal connection.

Our Dare to Caresm cards help you connect with you customers in a way that is personal and unique. The sentiments on our cards are applicable in a variety of situations. They can help you express your joy at starting a new relationship, help you express gratitude for an enduring one, and help you touch your customer in a way that expresses the value of the relationship. If you’re not Romancing your Customers, who is?sm
 

E-Learning --- Customer Care Coach

Welcome to the Customer Care Coach®. Here you can find our e-mastery course that will help you build stronger customer relationships, become a better manager, increase your sales, and get more referrals.

 

E-Product --- Articles & Advisories

Articles written by JoAnna Brandi
 

E-Product --- E-books & Virtual Products

 

 

E-Product --- Special Reports

 

E-Product for Motivation


 

JoAnna's Audio Products -- MP3's

NEW ITEM IN THE STORE!

JoAnna's CD's and cassettes are now available as MP3's.  Save Shipping and tax by downloading them to your computer. Listen to JoAnna while you work or upload them to your MP3 player and take a walk.

 

JoAnna's Audio Products --- Cassettes

JoAnna’s upbeat and enthusiastic speaking style has been called “Better than a second cup of coffee.” Experience her passion for customer loyalty with her “Continuing conversations” series.

Listen to Audio Clips here: http://www.customercarecoach.com/public/cccaudioclips.asp

 

JoAnna's Audio Products --- CD's

“If you’re not getting better you cease being good” is our motto. JoAnna will inspire you to create exquisite customer experiences. Our wellness expert Gael will help you take better care of you. Continuous Learning for Continuous Improvement.

Listen to Audio Clips here: http://www.customercarecoach.com/public/cccaudioclips.asp

 

Tele-Classes

 
  Friday,
July 4, 2008

Featured Item

Are You Hiring the Right Employees? 

  Acheivement-Based Interviewing and Evidence Based Selection 

Tough times require tough-minded, top-talented,willing-to-go-the-extra-mile people who will do everything they can to keep your customers happy.

Do you know how to hire them?

More Info on Acheivement-Based Interviewing and Evidence Based SelectionAcheivement-Based Interviewing and Evidence Based Selection

Get Motivated

Come Monday morning, do you have a hard time getting started, a tough time getting focused at the job at hand?

If so,
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YOUR MOJO MOVIN'!

Get 12 weeks of 
MOJO MOVIN' MOTIVATION
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GET YOUR MOJO MOVIN'! GET YOUR MOJO MOVIN'!

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