E-Product --- Articles & Advisories

Does your company suffer from what I call E.D.S. - Empathy Deficiency Syndrome?

This E-advisory report will give you a dozen different ways to overcome the apathy that causes E.D.S.  Short, easy to read and actionable!

Want to understand more about your culture? You should - it's the invisible force behind your service improvement efforts. Our newest edition to the Creating Your Loyalty Building Program series presents you with a game you can play throughout your company to uncover the forces that support or sabotage your efforts.

Use this process to get the culture change ball rolling and get people talking about how they *really* feel. It's the best $9.97 you'll spend all week!

Are your employees engaged in their work, or are they estranged from your company's mission and their role in making it happen? Mounting evidence suggests that the more engaged employees are in what they do, the better their performance and the higher the rewards for everyone. The key is to have managers who are skilled at creating employee engagement.

As a customer care trainer who works with companies of all shapes and sizes, I’m well aware of the ‘extreme cautiousness’ with which most organizations are approaching any purchases – especially when it comes to training their employees to be and do their best. As I see it, there are three main challenges...