So what’s the news?
Now there’s a simple, dirt cheap, guaranteed way to make your job a whole lot easier. All it takes is a shift in where you focus your attention.
Monday Morning Motivation
Helps you make that shift by jump-starting your week with
JoAnna Brandi, the “Customer Care Lady.”
Based on the insights from her first book "Winning at Customer Retention, 101 Ways to Keep 'em Happy, Keep 'em Loyal and Keep 'em Coming Back," she’s developed a short, easy way to keep you energized by helping you focus on a single customer relationship building concept:
The more you master customer relationship management skills, the more confident and in control of the customer interaction you become. The more in control you are, the less stress you’ll experience and the more you’ll enjoy your job.
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"I work for one of the largest banks in the U.S. and deal with demanding corporations daily. In the past, the grind has really gotten to me and when my confidence is sapped, my customers and even my family members feel the negative effects. With Monday Morning Motivation I’m turning all that around. JoAnna Brandi’s words are wise and her suggestions are do-able. As I practice what she teaches, I find that her simple suggestions have far-reaching, positive results. I can’t thank her enough." ~M. LoGiudice
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