Books

"54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World" is a delightful illustrated book on how to make simple choices for a more positive life style. It’s 128 pages of easy to follow, fun to read suggestions for shifting your mood from dark to light. Written by JoAnna Brandi, author of two books on Customer Care, it was illustrated by Jo Ann Goldsmith, an accomplished artist and creative director.

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Also available customizing the Introduction page

Customer Loyalty is at an all time low, some even say it’s dead. Is Loyalty Dead? Absolutely not! But customer loyalty is tougher than ever to earn, and you’d better figure how to earn it before your competitor does. Building loyalty is challenging because so much of customer loyalty is emotionally based. In this 50 page handbook, JoAnna explores 21 Essential Elements of loyalty and gives you action steps to achieve them.

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Purchase 10-49 Copies - Save 10% - Use Coupon Code BCL10
Purchase 50-99 Copies - Save 15% - Use Coupon Code BCL15
Purchase 100 or more  - Save 20% - Use Coupon Code BCL20

We call this "Trilogy" the "Customer Service Toolkit" You get three books all designed to enhance your customer care skills. The first Building Customer Loyalty - 21 Essential Elements in Action gives a solid overview of building and maintaining relationships, the next, 180 Ways to Walk the Customer Service Talk is a brainstorm of ideas that you can use to spark your thinking process or "steal" outright. Customer at the Crossroads is a parable your team will love. More... Follow our hero through the lands of Lofty Visions and Big Promises and Catchy Slogans until he finally finds his way to "Land of Walk the Talk" where he lives happiy ever after.

Barbara 'BJ' Hateley and Eric Harvey - illustrated by John Grimes Also, Eric Harvey and the Walk the Talk Team. JoAnna Brandi