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Customer service training programs and consulting for relationship management, customer satisfaction, loyalty and happiness.
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Continuing Conversations CD On... Customer Loyalty

Product #: CS-024


Customer Loyalty is a function of your customers subjective perception of the value you are delivering. It's the emotional connection between your customer and your business." JoAnna outlines the reasons why we continue to lose customers and how to get your company focused on keeping them and being more profitable as a result. In this session, you'll hear a set of strategies for building Customer Loyalty that begins with how your customers are treated by your customer service, sales people, your accounting system and your budget.

Your Price: $17.95

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  Friday,
July 4, 2008

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Are You Hiring the Right Employees? 

  Acheivement-Based Interviewing and Evidence Based Selection 

Tough times require tough-minded, top-talented,willing-to-go-the-extra-mile people who will do everything they can to keep your customers happy.

Do you know how to hire them?

More Info on Acheivement-Based Interviewing and Evidence Based SelectionAcheivement-Based Interviewing and Evidence Based Selection
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