(561) 279-0027      Shopping Cart      Member Sign In      Contact Us     
Customer service training programs and consulting for relationship management, customer satisfaction, loyalty and happiness.
Join our Mailing List

Get a Free
Special Report too!
"7 Secrets of
Customer-Focused
Leadership"
Email:

Click here to Read the Current Customer Care TIP!
 
Customer Service Quiz

Is your
Customer Service Exquisite?

Take a Quick Quiz
Romance Customers
Build Relationships
Send Out Cards

Browse Site

A Good Email  Company is a Must
We Use

Our Values

JoAnna Brandi & Company is value-driven. These are the values we choose to live by:

Archives
Quote of the Week

 "When you are not practicing, remember, someone somewhere is practicing, and when you meet him he will win."

Ed Macauley,
basketball player.

Quote Library


Creating Your Loyalty Building Program - A Dozen Ways to Cure E.D.S.

Product #: CS-150


Does your company suffer from what I call E.D.S. - Empathy Deficiency Syndrome? Some of the symptoms include apathy and an amazing ability to look right at a customer and not see a thing.

E.D.S. shows up in all kinds of businesses and is caused by a variety of factors including an unsupportive culture, a crummy attitude or a lack of caring on the part of the service giver it's exacerbated by managers who don't take the time or effort to make the customer, and his or her needs, concerns and pain real and meaningful to those delivering the service.

This E-advisory report will give you a dozen different ways to overcome the apathy that causes E.D.S. Short, easy to read and actionable!
Your Price: $3.97

Quantity  

 
  Friday,
July 4, 2008

Featured Item

Are You Hiring the Right Employees? 

  Acheivement-Based Interviewing and Evidence Based Selection 

Tough times require tough-minded, top-talented,willing-to-go-the-extra-mile people who will do everything they can to keep your customers happy.

Do you know how to hire them?

More Info on Acheivement-Based Interviewing and Evidence Based SelectionAcheivement-Based Interviewing and Evidence Based Selection
Get Motivated

Come Monday morning, do you have a hard time getting started, a tough time getting focused at the job at hand?

If so,
GET YOUR MOJO MOVIN'!

Get 12 weeks of 
MOJO MOVIN' MOTIVATION
  for only $14.95 

GET YOUR MOJO MOVIN'! GET YOUR MOJO MOVIN'!
JoAnna's Blog
Welcome Message


Click here to see Welcome Message

Why Today's Sharpest Leaders Use the "Coach"
Our Most Popular
'Quick Reads'