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Recovery CD - How to Deal with Angry Customers

Product #: CS-052


"The person that gets the problem, the person that answers the phone, greets the customer or gets the email should have the power and the plan for fixing the problem.” Every business should have a plan for service failure. In this session, JoAnna shows how to deal with your “Customers where you're failing your customers and how to create a plan for Recovery that will save your best customers. 30 minutes CD.

Your Price: $13.95

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  Friday,
July 4, 2008

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Are You Hiring the Right Employees? 

  Acheivement-Based Interviewing and Evidence Based Selection 

Tough times require tough-minded, top-talented,willing-to-go-the-extra-mile people who will do everything they can to keep your customers happy.

Do you know how to hire them?

More Info on Acheivement-Based Interviewing and Evidence Based SelectionAcheivement-Based Interviewing and Evidence Based Selection
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